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House rules

Hit up the crew

The Operator desk

Every day noon-10pm ET

Phone, email and the hours we are online sit at the bottom of every page.

Ping us about

  • A drop you are eyeing: terpenes, grade, how it compares to the last one.
  • Your Order Request. Every new request gets a call from the Operator crew. Missed it? Call back with your order number.
  • A COA that does not match the drop page. Send the Batch code; we will check it.
  • A strain you want us to hunt. Some of the best drops started as a suggestion.

When we answer

Calls during our hours. Messages within a day, usually faster.

Stay safe

We only call from the number on this site. Nobody from THCA Universe will ask you to pay before your order has been confirmed with you, item by item. If that happens, it is not us.